Below is a list of the most Frequently Asked Questions we receive regarding our business and products.
If you don't see your question in the list below, please feel free to contact us directly.
CAN ANYONE BUY DIRECT FROM EUROPEAN HARDWARE AND FINISHES?
No, we are a manufacturer and wholesale distributor. We do not do retail sales. You must belong to the trade to purchase directly from us. If you are not in the trade you can purchase from us through your designer, contractor, hardware dealer or your cabinet maker for example.

DO YOU HAVE A MINIMUM ORDER?
Yes, our minimum is $100.00

DO YOU CHARGE FOR YOUR CATALOG?
Yes, we charge $15.00 plus shipping, but we will reimburse the $15.00 when you make your first minimum purchase with us.

DO YOU OFFER DISCOUNTS?
Yes, we have a discount scale. Please refer to our price list for more details.
Remember our patina finishes are not discounted and are always net price.

WHY ARE MOST OF YOUR HINGES HANDED?
Except for our barrel hinges (armoire hinges) all our hinges are lift-off hinges, and by the nature of their construction they are made as left-hands and right-hands.

HOW DO I DETERMINE IF I NEED A LEFT-HAND OR RIGHT-HAND HINGE?
Standing in front of your cabinet, with the door swinging toward you, if the door swings to the right then it is a right-hand, if it swings to the left it is a left-hand. This rule also applies to our building hinges. We include graphics wherever needed in our catalog to further assist you with handing.

ARE YOUR HINGES SOLD IN PAIRS?
Yes, we stock and price our hinges per pair meaning you get either 2 right-hand or 2 left-hand hinges per pair.
You can order 1/2 pair if needed.

WHAT ARE ESCUTCHEONS AND WHY ARE THEY SOLD PER PAIR?
Escutcheons are decorative keyhole plates. Most escutcheons come designed as lefts and rights,
this is why we sell them as pairs.

IS THE HARDWARE YOU SELL SEALED OR LACQUERED?
No, unless you specify one of our patina finishes you will get our stock brass or stock iron.

WHAT IS STOCK BRASS AND STOCK IRON?
That is the condition we stock our hardware in, unfinished brass and iron.
Also many of our iron products are actually made out of steel.

ARE YOUR FINISHES STOCKED?
No, our inventory comprises of our stock brass and stock iron. Every other finish is done per order.
However we do try to keep some of our rust finishes in stock

CAN ALL FINISHES BE DONE ON STOCK BRASS OR STOCK IRON?
 Certain patina finishes can only be done on our stock brass i.e. antique brass, and other patina finishes can only be done on stock iron i.e. light rust. There is an exception to this rule; our satin and polished nickel can be done on our entire line.

ARE ALL YOUR PATINA FINISHES LACQUERED?
Yes, except for antique brass. This finish if left to age with time as a true antique finish.
You can order antique brass with lacquer if you want.

THESE FINISHES ARE ALL HANDMADE SO HOW CONSISTENT ARE THEY?
They are very consistent but like all patina finishes you should expect some variance in color and texture.

WHAT IF I DON’T SEE THE FINISH I WANT?
You can ask us if we can do it. Also many of our finishes can be sealed with wax or oil if you wish.
Let us know what your specific needs are and maybe we can help you.

DO YOU HAVE ALL YOUR HARDWARE IN STOCK?
Yes, everything in the catalog is in stock. We try our best to keep a large inventory but we do run out of items from time to time.

IF THE HARDWARE I ORDERED IS NOT IN STOCK, HOW LONG CAN I EXPECT TO WAIT FOR MY BACK ORDER?
We have a 6 to 8 weeks delay on hardware that is not in stock. In reality many items may take less time to receive while other items, like special order door hardware, may take longer. Remember our hardware is manufactured in Europe.

WILL THE PATINA FINISH I ORDERED DELAY MY ORDER?
Yes and no. In many cases the finish will not delay your order, but on large orders you may expect
a delay of 1 to 3 weeks depending on the patina finish.

CAN I GIVE YOU MY FEDEX OR UPS NUMBER?
No, we ship using our UPS number only. No exceptions.

CAN YOU MAIL ME MY ORDER?
No, for tracking purposes we ship via UPS.